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Crisis Program Manager I, Pendleton, OR



Pendleton, OR

February 10, 2017

Crisis Program Manager I - (PM7001.9)

Job Description

SUMMARY: This position manages and provides oversight to all aspects of the Lifeways Crisis System of Care. This is key high profile leadership role that manages to the day to day allocation of services throughout the county meeting the crisis needs where they arise. Dispatches the team member throughout the crisis system of care and will provide a variety of functions to respond to the varied needs of patients in crisis, and with our partners who engage with those patients. This master level clinician provides screenings, evaluations or admissions into care both on an outpatient and inpatient basis. Brief counseling, finding and securing resources and outstanding community partner engagement are essential skills for this position. Master level clinicians in our crisis system will play a lead role with QMHAs and Peers Support Specialist providing some oversight, technical assistance and mentoring.

MAJOR AREAS OF RESPONSIBILITY: This position is responsible for doing intake assessments in both outpatient and respite services for individuals seeking treatment for a mental or emotional health concern. Responsible for supporting and engaging clients, de-escalating such clients, and assessing needs for services or next level of care. Must be able to work in a multi-service delivery role that will include; short term respite facility care, responding to community request for intervention, working alongside law enforcement, testify in court, and some flexible work hours. The role can often be fast paced requiring solid clinical skills and the ability to work collaborative across a variety of systems.

Job Requirements PRIMARY OBJECTIVES: Within the organization, this position’s primary objectives are: To manage to multidisciplinary team of professionals providing direct service in a variety of modalities and services lines related to crisis.To provide oversight and clinical training to staff that engage those seeking treatment in a positive manner such that the individual feels supported and welcomed, thereby increasing the chance that the person will remain in treatment until they meet their mental health goals. To train and monitor staff activities encouraging a strength based, client centered approach to resolve mental health crisis. Continue to consider and utilize as much as possible a client centered and strength based approach even if involuntary services are necessary. Takes a strong and dynamic role modeling collaboration with community partners, provide excellent support, and focus on customer service especially the hospitals and local law enforcement. May also be required to provide direct service to clients in high profile situations or when other staff may not be available.


Responsible for modeling compassion and service to clients, team members, and community members. Responsible for upholding Lifeway’s mission in all interactions. Responsible for working as a team to ensure safety of all team members and support team members in self-care. Responsible for working as a team and consulting supervisor in difficult or complicated cases or those cases which could be high risk. Conduct mental health assessments and diagnose for mental health conditions. Assess client needs and function level. Makes treatment level of care recommendations. Supports client in their transfer to and engagement in outpatient services. Writes crisis or short term service plans and safety plans. Ability to implement these written plans. Includes team members in plans to reduce risk to clients in both inpatient and outpatient setting. Directs discharge planning including supporting client until they are able to makes appropriate referrals both internally and externally. Assesses risk of client and makes referral to appropriate level of care including acute hospitalization when appropriate. Performs functions necessary to involuntary mental health services. Able to do individual and group counseling.Works collaboratively with and provides customer service to hospitals and law enforcement. Provides consultation, education, and support to community partners or those who have contact with individuals with mental health concerns including doctors or A&D services. Documents clients’ progress in respite or outpatient services. Provides or directs case management services. May provide telephonic or video crisis or assessment services. Understands and works within mental health system. Understands and works to provide billable and encounterable services. Responsible for reporting and communicating case reviews, questions, concerns, updates, and other issues as they arise to program manager.Other duties as assigned to meet the goals of the program and support the team.

SUPERVISORY RESPONSIBILITIES: Manages subordinate supervisors who directly supervise clinical departments/employees. Is responsible for the overall direction, coordination and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding the disciplinary employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE: Must possess Master’s degree (M.A.) in behavioral science, psychology, social work or closely related field and five to seven year of experience in community health service. Program Manager may substitute any combination of experience and training.

LICENSE/CERTIFICATIONS: Possession or ability to obtain valid driver’s license. Successful completion of background check and drug screening.

TEAM MEMBER CHARACTERISTICS: Team members in this position will sometimes be expected to manage fast paced and stressful work duties. Must be able to multi-task and prioritize duties. Team members may be required to work a flexible schedule and should be adaptive and prepared for unusual or surprising circumstances. Must be able to remain professional and continue customer service during encounters with dissatisfied, angry, or insulting clients or other community members. Team members should possess excellent communication skills, computer, grammar, and typing skills, and be able to be timely in completion of work duties. Team members must be devoted to working collaboratively to problem solve, share duties, and consider the safety and work load of their team members.

Location Pendleton Creek Recovery Center - Pendleton, OR 97801 US (Primary)

Category Crisis

Job Type Full Time

To learn more and apply visit www.lifeways.org/careers/

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