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Patient Care Manager, Carmarillo, CA


Clinicas

Nurse

Carmarillo, CA

April 12, 2017


Referral Center Manager / RCM RN or LVN

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The Patient Care / Referral Center Manager (RCM) coordinates the work of and provides hands-on supervision of Referral Coordinators to manage referral appointment requests from all Clinicas’ health centers. The RCM reports to and works under the supervision of the Operations Manager. • Directs all departmental activities including scheduling, staffing and daily operations as well as administrative duties such as problem resolution and quality assurance monitoring. • Throughout the referral coordination process, monitors the status of referral requests and facilitates process to ensure patients secure referral appointments on a timely basis. • Responsible for the hiring, training, on-going supervision and evaluation of all referral coordinator staff. • Coordinates work schedules, coverage plans, and assignments for referral coordinators. • Ensures staff members follow departmental and organizational policies and procedures, including thorough knowledge of the referral appointment request process and compliance with Clinicas’ mission statement.

Job Requirements

Requirements

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Bachelor’s Degree in Business, Public Administration or a health related field is required. • Knowledge of medical terminology; some clinical experience is preferred. • Minimum of two years of progressive management experience in a health center setting including referral management, appointment scheduling, and/or insurance verification. • Must have the ability to understand functions and processes related to healthcare management, including knowledge of medical terminology and procedures, ICD-10/CPT codes, insurance plans and patient referral procedures. • Must have excellent interpersonal skills, including the ability to resolve issues with upset physicians, patients’ families, or internal staff and a strong sense of fairness in dealing with personnel at subordinate, peer, and superior levels.

  • Bilingual English/Spanish is a plus

Employment Type Full-Time
Job Type Health Care, Management
Education 4 Year Degree
Experience 2 to 5 years
Manages Others Not Specified
Industry Not for Profit - Charitable
Required Travel Not Specified

To apply please email: ihersel@clinicas.org or www.clinicas.org


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