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Alumni Family Liasion, Bellevue, WA


Eating Recovery Center

Behavioral Health Professional

Bellevue, WA

May 5, 2017


ESSENTIAL DUTIES/ RESPONSIBILITIES:

Overall:

  • Initiate and execute alumni and family strategy for ERC programs within a designated region, including but not limited to follow up, events, resources, engagement and support
  • Manage documentation of event(s), follow up contact, activity reporting on a monthly and quarterly basis
  • Travel to regional programs (for events, awareness walks, training initiatives) as needed
  • Coordinate and lead staff alumni/family committee meetings (minimum of quarterly) to obtain direction, input and feedback regarding program initiatives

Clinical:

  • Follow Up:
    • Complete follow-up contact with alumni and family members at various intervals, document outcomes
    • Assess patient needs during alumni follow up calls; identify relapse in alumni; recommend assessment and readmission when appropriate
  • Aftercare Planning:
    • Collaborate with Marketing, Clinical Assessment and Clinical treatment teams as needed to provide and ensure quality referrals and resources for referrals and aftercare support
  • Recovery Ambassadors:
    • Support Recovery Ambassador and Recovery Council initiatives through training, content and communication, mentorship and support
  • Outpatient Support Groups:
    • Coordinate, manage marketing of, and provide support for regional support groups; act as support group facilitator at local ERC program
  • Family Days:
    • Provide support for family education and support programming for region; host event and facilitate sessions as appropriate
  • Clinical Assessment Coverage:
    • Provide support to Clinical Assessment team in management of patient inquiries and assessments, responding to social media messages, documenting assessment information in Salesforce

Marketing:

  • Manage ‘Media Opportunities’ list and releases, photo release forms, testimonial forms and additional documentation; support coordination of media opportunities; participate in interviews as clinical representative as needed
  • Contribute to alumni, family and consumer communications including emails, mailings, social media, etc.
  • Monitor ERC website and provide text for updates (minimum of monthly)
  • Contribute content as needed for social media posts, blogs and online resources
  • Implement and manage online educational and support resources for alumni, families and consumers
  • Provide support to marketing team for professional and student facility tours as needed

OTHER DUTIES:

  • Attend and participate in team and department meetings
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

N/A

Senior Alumni & Family Liaison Addition :

  • Responsible for the supervision of the Alumni/Family Liaison team and their activities
  • Responsible for successful execution of national initiatives

QUALIFICATIONS/EXPERIENCE REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional customer service skills
  • Clinical training and experience
  • Positive attitude and friendly demeanor
  • Professionalism in communication
  • Teamwork focus

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid US driver’s license Position

EDUCATION and/or EXPERIENCE

Minimum: Master’s degree in counseling or related field. 2-5 years’ experience related to clinical services, aftercare planning or clinical outreach; or equivalent combination of education and experience

Job Type: Full-time

Required education:

  • Master's

Required experience:

  • to clinical services: 1 year

Please apply online at www.eatingrecoverycenter.com/careers


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