Director - Informatics Education, Palo Alto, CA
The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
- Analyzes complex informatics problems to extract educational components and provide direction in prioritization and rapid implementation of appropriate educational strategies and tactics.
- Communicates with end users to understand requirements and expectations, and manages user expectations and communication through the training process.
- Develops appropriate schedules and project plans for curriculum development including multimedia and classroom teaching sessions.
- Evaluates organization’s training needs and develops appropriate educational strategies tailored to the needs of diverse groups.
- Facilitates resolution of problems and management of competing priorities through negotiation and collaborative problem solving.
- Implements and maintains competency/proficiency/satisfaction assessment metrics and drives performance improvement programs.
- Measures training return on investment (ROI) and helps to pilot test new training techniques, strategies, tools and processes to increase training effectiveness.
- Solicits trainee feedback and appropriately adapts training according to trainee feedback and competency achieved.
- Works closely with physician and nursing leadership, including office of the CMO and CNO to align educational strategies and competency assessments.
- Works with vendor(s) to align future development, enhancements, and new products with SHC-specific needs.
- Establishes strategy and specific annual goals of areas of responsibility including complex multidisciplinary informatics problems, and organizational training and engagement strategies
- Participates as a member of the Medical Informatics Directors committee meetings and in other meetings/governance functions as appropriate.
- Works closely with IT leadership in developing short and long-range plans, balancing resources, and aligning efforts with organizational management.
- Serves as a technical expert, resource and consultant in designing, implementing, evaluating and improving education programs, processes, activities and materials. Incorporates technology, digital media and multiple learning modalities.
- Manage the design and maintenance of the user-facing websites and related technology for engagement, communication and education
- Bachelor's degree in a work-related field/discipline from an accredited college or university.
- Ten (10) years of directly related experience.
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
- Demonstrated ability to communicate complex concepts in simple form to cross-functional departments or teams.
- Ability to develop and maintain current knowledge of SHC training applications and other products in the competitive marketplace.
- Ability to develop and maintain current knowledge of the SHC clinical information systems and other products in the competitive marketplace .
- Demonstrated ability to interact and negotiate with, and influence organizational leadership and executives .
- Demonstrated ability to manage complex projects and resources (people, costs, and time) across multiple departments.
- Ability to provide leadership and influence others; mediate and resolve complex problems and issues.
- Ability to provide leadership and strategic direction for health care informatics programs, projects and services in support of the hospital's mission and goals.
- Ability to strategize, plan and implement change.
- Ability to supervise, coach, mentor, train, and evaluate work results of assigned personnel.
- Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in education, and the health care system, and the responsibility and accountability for the achievement of competency and proficiency.
- Knowledge of principles and practices of organization, administration, fiscal and personnel management.
- Knowledge of project management process and systems.
- Ability to communicate effectively at all levels of the organization including with executives, physicians, nurses, and external vendors.
- Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.
- Understanding of learning management systems, website development, eLearning module development, project management, instructional design principles, and customer service skills.
- Understanding of knowledge management, website development, streaming media, project management, visual design principles, and customer service skills.