Duties include, but not limited to:

• Serves as the administrative supervisor of a Federally Qualified Health Center working with individuals seeking outpatient care for both behavioral health and physical health conditions.


• Provides oversight and supervision, training and mentoring for direct and non-direct reports providing services to patients in the care of Terros Health.


• Evaluates patient care, and promotes an environment of compassionate, high quality service to enrolled individuals.


• Creates an environment that promotes an outstanding, patient-focused, healthcare experience.


• Supervises operational activities ensuring program services are provided in accordance with policies and procedures, local and federal laws, licensure, contract requirements and CARF accreditation standards.


• Embraces the recovery philosophy and promotes a safe recovery environment for patients.


• Directly supervises Clinical Site Managers, as well as other staff at their respective site(s).


• Serve as a subject matter expert for Terros Health in a specific area of expertise, which may include treatment for patients with criminal justice involvement; treatment for substance use disorders; suicide risk assessment and prevention; integrated health care/primary care/FQHC care models; and other evidence-based practices. 


• Responsible for overseeing all structure and program operations for the Health Center, including operations for behavioral health and substance use treatment services, primary care, practice management, and ancillary services.


• Holds regular staff meetings with service lines and coordinates staffings for difficult cases. Ensures Clinical Site Manager provides clinical oversight and clinical supervision per Arizona licensure regulations


• Administratively supervises assigned staff and assures their professional development through continuing education, training, and leadership development activities


• Responsible for ensuring staff meet minimum production requirements, as set forth by Terros Health leadership, including same day documentation, and billable service hours.


• Ensures that site staff are providing effective and appropriate coordination of care to internal and external provider agencies, state entities, or other stakeholders (e.g. probation officers, advocates, family member, hospital staff, jail staff, case management team, etc.) as needed.


• Serves as liaison among internal departments, including informatics, service excellence, revenue cycle, human resources, and other clinical programs


• Collaborates effectively with clinical and medical leadership and service lines. Works collaboratively to ensure the overall improvement of the quality of clinical service delivery to patients served at Terros Health. This includes participation in facilitation of training opportunities for Terros Health staff as a whole.


• Effectively uses clinical and financial data to initiate performance improvement activities to assist individual clinicians and/or teams to deliver excellent integrated health care. This includes reviewing financial reports, productivity reports, and other reporting mechanisms supplied through Terros Health

Offering a highly competitive compensation and comprehensive benefits package. 

Benefits & Wellness:

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally.

• Multiple medical plan options, including a no-premium plan for employees and their families


• Multiple dental plan options, including orthodontic coverage


• Vision insurance


• Group life and disability insurance


• Pet insurance

• 401(k) plan with company match


• Interest-free medical line of credit


• Financial education, planning, and support resources


• Monetary company contribution toward eligible benefits


• Bilingual pay differential

• Generous Paid Time Off (PTO) – 3 weeks off in the first year


• Paid Sick Time


• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes


• Employee Assistance Program (EAP) available to employees and their family members


• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:
  
  
  
  • Scholarships
  
  
  • Clinical supervision
  
  
  • Continuing Education Units (CEUs)
  
  
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
  
  
  
  

• Access to the Working Advantage® Employee Discount Program, with savings on:
  
  
  
  • Gym memberships
  
  
  • Car rentals
  
  
  • Flights, hotels, movie tickets, and more
  
  
  
  

• Must have a master’s degree in behavioral health, health care administration, public health, or related field
  
  
  
  • or a bachelor's degree in the field of behavioral health, healthcare, or business and 4 years of healthcare leadership experience, or
  
  
  • GED/High School Diploma with a minimum of 6 years of healthcare/behavioral health leadership experience
  
  
  
  


• Arizona Behavioral Health Licensed Professional preferred/  Independent License Strongly Preferred


• Must have at least 5 years of experience in integrated health care or in a Federally Qualified Health Center


• Must have at least 3 years of experience in a leadership role


• Experience with medical and/or behavioral health documentation and billing standards


• Experience working with physicians, medical leadership, practice managers, and/or clinicians


• Proficient using computer-based systems including electronic health records (NextGen preferred), Microsoft Outlook, and other Microsoft Office products


• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience, and meet requirements of Terros Health’s driving policy


• Must pass a TB Test and Drug Screen


• Background Check Required